Service Charter Chart
|SERVICES||REQUIREMENTS (CUSTOMER OBLIGATION)||CHARGES||SERVICE TIME LINE|
|Attending to visitors to Board offices with or without appointment||You should be courteous, specific and orderly in your requests.||No charge||Within 10 minutes|
|Responding to enquiries on job applications||You must be specific on the job applied for.||No charge||Immediate|
|Responding to general email enquiries sent to the Board||Please send a general enquiry email to:||No charge||Within 1 day|
|Responding to correspondences||You must clearly state subject.
You should provide brief history of the issue.
|No charge||Within 5 days upon receipt|
|Respond to telephone calls||You should make clear specific enquires.
You should call using the right telephone numbers.
|No charge||Within the third ring of the phone|
|Communicating Board Decisions||Take necessary action.||No charge||Within 7 days|
|RECRUITMENT, INTERVIEWS AND PLACEMENT|
|Advertising Vacant Positions||Send applications to the County Public Service Board Offices
|No charge||14 days for the prospective applicants to respond to the advertisement|
|Interviewing short listed candidates||Shortlisted candidates to appear for interviews with:
||No charge||Within 45 days from the date of advertisement|
|Notifying successful/unsuccessful candidates||You must provide correct address, mobile phone and email.||No charge||14 days after the interviews|
|APPOINTMENTS, PROMOTIONS AND TRANSFERS|
|Appointment of new officers||As per the requirements of the job advert.||No charge||1 month from the date of interview|
|Promotional Appointments of serving officers||Shortlisted candidates should appear for interviews with
||No charge||1 month from the date of advertisement|
|Transferring staff||Make request in writing using appropriate forms.||No charge||Acknowledged within 14 days from the date of receipt of your application|
|DISCIPLINE AND GRIEVANCE HANDLING|
|Handle Public service human resource complaints and grievances||Forward written complaints and grievances to:
|No charge||Within 30 days|
||No charge||As appropriate|
|Handling customer grievances||In case of unsatisfactory attention by Board staff, submit genuine complaints to:||No charge||Within 5 days|
|Responding to staff appeals||Clearly detailed written complaint and grievances.||No charge||Within 30 days|
|Determine discipline cases in County Public Service||Provide evidence of investigation reports for or against the cases submitted.||No charge||Within two months (60 days) from the presentation of the case|
|TRAINING AND DEVELOPMENT|
|Approving long term staff development programs||Use appropriate forms.
Provide request in writing.
|No charge||Within 30 days|
|Posting after study leave or disciplinary case||Present relevant documentation.||No charge||Posting within 14 days|
|Monitor implementation of Public Officers code of conduct and ethics||Familiarize yourself with the provisions of the code and report cases of none compliance to the Board.||No charge||Within 14 days|
|Payments for works, goods and services||Submit all required supporting documents i.e. invoices, receipts, delivery notes etc.
Submit claims within specified time.
|No charge||RTGS Payment within 30 days|
|DECLARATION OF WEALTH|
|Administration of Wealth Declarations in Public Service||Department Heads to collect forms for their officers from the Secretary of the Board.||No charge||Departments to collect forms by August for every declaration year to complete and return forms by end of December of declaration year|
|Fill and submit declaration form through your department by 31stDecember of every declaration year.||No charge||For Initial Declaration and Final within 30 days of entering and exiting service respectively|
|Fill and return Initial declaration form within 30 days of entering Public Service.||No charge||Departments to submit returns to the Board by 31st January of the Declaration year|
|Fill and return final Declaration form through their departmental head, within 30 days of exiting service.||No charge||Within 30 days of exiting public service|
|NATIONAL VALUES AND PRINCIPLES|
|Sensitize the public service and the public on National Values and Principles||Attend all sensitization forums organized by the Board.||No charge|