SERVICES | REQUIREMENTS (CUSTOMER OBLIGATION) | CHARGES | SERVICE TIME LINE |
Attending to visitors to Board offices with or without appointment | You should be courteous, specific and orderly in your requests. | No charge | Within 10 minutes |
Responding to enquiries on job applications | You must be specific on the job applied for. | No charge | Immediate |
Responding to general email enquiries sent to the Board | Please send a general enquiry email to: | No charge | Within 1 day |
Responding to correspondences | You must clearly state subject.
You should provide brief history of the issue. |
No charge | Within 5 days upon receipt |
Respond to telephone calls | You should make clear specific enquires.
You should call using the right telephone numbers. |
No charge | Within the third ring of the phone |
Communicating Board Decisions | Take necessary action. | No charge | Within 7 days |
RECRUITMENT, INTERVIEWS AND PLACEMENT | |||
Advertising Vacant Positions | Send applications to the County Public Service Board Offices
Address: The Secretary/CEO, |
No charge | 14 days for the prospective applicants to respond to the advertisement |
Interviewing short listed candidates | Shortlisted candidates to appear for interviews with:
|
No charge | Within 45 days from the date of advertisement |
Notifying successful/unsuccessful candidates | You must provide correct address, mobile phone and email. | No charge | 14 days after the interviews |
APPOINTMENTS, PROMOTIONS AND TRANSFERS | |||
Appointment of new officers | As per the requirements of the job advert. | No charge | 1 month from the date of interview |
Promotional Appointments of serving officers | Shortlisted candidates should appear for interviews with
|
No charge | 1 month from the date of advertisement |
Transferring staff | Make request in writing using appropriate forms. | No charge | Acknowledged within 14 days from the date of receipt of your application |
DISCIPLINE AND GRIEVANCE HANDLING | |||
Handle Public service human resource complaints and grievances | Forward written complaints and grievances to:
The Secretary/CEO, |
No charge | Within 30 days |
Lodging complaints |
|
No charge | As appropriate |
Handling customer grievances | In case of unsatisfactory attention by Board staff, submit genuine complaints to: | No charge | Within 5 days |
Responding to staff appeals | Clearly detailed written complaint and grievances. | No charge | Within 30 days |
Determine discipline cases in County Public Service | Provide evidence of investigation reports for or against the cases submitted. | No charge | Within two months (60 days) from the presentation of the case |
TRAINING AND DEVELOPMENT | |||
Approving long term staff development programs | Use appropriate forms.
Provide request in writing. |
No charge | Within 30 days |
Posting after study leave or disciplinary case | Present relevant documentation. | No charge | Posting within 14 days |
MONITORING | |||
Monitor implementation of Public Officers code of conduct and ethics | Familiarize yourself with the provisions of the code and report cases of none compliance to the Board. | No charge | Within 14 days |
PAYMENTS | |||
Payments for works, goods and services | Submit all required supporting documents i.e. invoices, receipts, delivery notes etc.
Submit claims within specified time. |
No charge | RTGS Payment within 30 days |
DECLARATION OF WEALTH | |||
Administration of Wealth Declarations in Public Service | Department Heads to collect forms for their officers from the Secretary of the Board. | No charge | Departments to collect forms by August for every declaration year to complete and return forms by end of December of declaration year |
Fill and submit declaration form through your department by 31stDecember of every declaration year. | No charge | For Initial Declaration and Final within 30 days of entering and exiting service respectively | |
Fill and return Initial declaration form within 30 days of entering Public Service. | No charge | Departments to submit returns to the Board by 31st January of the Declaration year | |
Fill and return final Declaration form through their departmental head, within 30 days of exiting service. | No charge | Within 30 days of exiting public service | |
NATIONAL VALUES AND PRINCIPLES | |||
Sensitize the public service and the public on National Values and Principles | Attend all sensitization forums organized by the Board. | No charge |